Support Center
We're here to help you succeed with the PowerPoint Engine API.
📧
Email Support
Get personalized help from our support team. We typically respond within 24 hours.
📚
Documentation
Comprehensive guides, API reference, and code examples to get you started quickly.
Support Response Times
Plan | Response Time | Support Channels |
---|---|---|
Free | 48-72 hours | Email, Community |
Starter | 24-48 hours | Email, Documentation |
Professional | 12-24 hours | Priority Email, Chat |
Business | 4-12 hours | Dedicated Support, Phone |
Common Issues & Solutions
🔑 Authentication Issues
Problem: Getting 401 Unauthorized errors
Solution:
- Check that your API key is correct and active
- Ensure you're using the Bearer token format:
Authorization: Bearer YOUR_API_KEY
- Verify your subscription is active and hasn't exceeded limits
📄 Template Processing Errors
Problem: Template fails to process
Solution:
- Ensure your template is a valid .pptx file
- Check that placeholder names match your JSON data
- Verify file size is under 50MB
- Test with a simple template first
âš¡ Performance Issues
Problem: Slow API responses
Solution:
- Large presentations (50+ slides) may take 30+ seconds
- Use webhooks for long-running jobs
- Optimize template complexity
- Consider breaking large presentations into smaller chunks
💳 Billing Questions
Common Questions:
- Slide limits reset monthly on your billing date
- Unused slides don't roll over to the next month
- Overages are charged at $0.05 per slide
- You can upgrade/downgrade anytime
Contact Information
For urgent issues with Business plan customers, we also provide phone support. Contact us via email to schedule a call.