Support Center

We're here to help you succeed with the PowerPoint Engine API.

📧

Email Support

Get personalized help from our support team. We typically respond within 24 hours.

📚

Documentation

Comprehensive guides, API reference, and code examples to get you started quickly.

Support Response Times

PlanResponse TimeSupport Channels
Free
48-72 hoursEmail, Community
Starter
24-48 hoursEmail, Documentation
Professional
12-24 hoursPriority Email, Chat
Business
4-12 hoursDedicated Support, Phone

Common Issues & Solutions

🔑 Authentication Issues

Problem: Getting 401 Unauthorized errors

Solution:

  • Check that your API key is correct and active
  • Ensure you're using the Bearer token format: Authorization: Bearer YOUR_API_KEY
  • Verify your subscription is active and hasn't exceeded limits
📄 Template Processing Errors

Problem: Template fails to process

Solution:

  • Ensure your template is a valid .pptx file
  • Check that placeholder names match your JSON data
  • Verify file size is under 50MB
  • Test with a simple template first
âš¡ Performance Issues

Problem: Slow API responses

Solution:

  • Large presentations (50+ slides) may take 30+ seconds
  • Use webhooks for long-running jobs
  • Optimize template complexity
  • Consider breaking large presentations into smaller chunks
💳 Billing Questions

Common Questions:

  • Slide limits reset monthly on your billing date
  • Unused slides don't roll over to the next month
  • Overages are charged at $0.05 per slide
  • You can upgrade/downgrade anytime

Contact Information

📧

Email Support

For technical issues and questions

support@powerpointengine.io
💼

Business Inquiries

For partnerships and enterprise sales

business@powerpointengine.io

For urgent issues with Business plan customers, we also provide phone support. Contact us via email to schedule a call.