Refund Policy for PowerPoint Engine API

Last Updated: May 6, 2026

This Refund Policy explains the terms under which Powerpoint Engine API ("we," "us," or "our") issues refunds for purchases made on https://powerpointengine.io (the "Website").

Our payments are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record for all orders. Paddle is responsible for handling the transaction, billing, tax, and refund processing on our behalf. By making a purchase, you also agree to Paddle's Buyer Terms available at https://www.paddle.com/legal/checkout-buyer-terms.

1. Money-Back Guarantee

We offer a 14-day money-back guarantee on all new subscription and one-time purchases. If you are not satisfied with the service, you can request a full refund within 14 days of your initial purchase by contacting us at support@powerpointengine.io.

2. Subscription Cancellations

You may cancel your subscription at any time from your account dashboard or by contacting support. When you cancel:

- You will continue to have access to the service until the end of your current billing period.
- We do not provide prorated refunds for the unused portion of the current billing period beyond the 14-day window described above.
- No further charges will be made after cancellation.

3. Refund Eligibility

Refunds may be granted in the following circumstances:

- Request submitted within 14 days of the initial purchase.
- Service was unavailable or non-functional due to issues on our side and we were unable to resolve them.
- Duplicate or accidental charge.

Refunds are generally not granted for:

- Requests made more than 14 days after purchase (except where required by applicable law).
- API calls, credits, or usage that have already been consumed.
- Renewal charges where the service has been actively used during the renewal period.
- Change of mind after the 14-day window.

4. Statutory Rights (EU / UK Customers)

If you are a consumer located in the European Union or the United Kingdom, you have the right to withdraw from a digital service contract within 14 days of purchase, in accordance with applicable consumer protection law. By starting to use the service immediately, you acknowledge that you may lose this right of withdrawal once the service has been delivered or fully used during this period. Our 14-day money-back guarantee meets or exceeds this statutory minimum.

5. How to Request a Refund

To request a refund, please email us at support@powerpointengine.io with:

- The email address used at purchase
- The order or transaction ID (visible in your Paddle receipt email)
- The reason for the refund request

Approved refunds are processed by Paddle and typically appear on the original payment method within 5-10 business days, depending on your bank or card issuer.

6. Chargebacks

We encourage you to contact us first before initiating a chargeback with your bank or card issuer. In most cases, we can resolve refund requests faster directly.

7. Governing Law

This Refund Policy is governed by the laws of France, without regard to its conflict-of-law principles. This does not affect any mandatory consumer rights you may have under the laws of your country of residence.

8. Updates to this Policy

We may update this Refund Policy from time to time. The latest version will always be available at https://powerpointengine.io/refund-policy. Material changes will be communicated by email to active customers.

9. Contact

For any refund-related questions:

Email: support@powerpointengine.io

For payment, billing, or invoice questions you may also contact Paddle directly via https://paddle.net.